Shipping
All possible effort will be made to deliver the product(s) to you as soon as possible, however, not all stock is kept on hand and delays may occur that are beyond our control, if a time limit is required please specify.
If in stock, the item will usually be despatched within 24 hours, and should reach you within 2-3 working days.
Our Price for Postage: $3.50 - orders over $40 Free!!
Returns
We hope that all of our customers are happy with their purchases. If any product we deliver is not what you ordered or is defective or damaged, please let our Customer Service Department know as soon as possible and we will provide a refund or replacement in accordance with our Returns Policy.
For any item(s) which are defective, damaged or sent in error by us, we will refund the cost of the item(s) plus the cost of any postage charges paid by you as part of your initial order. If you require a replacement we will send this to you free of charge.
In the event that we are unable to ship a replacement within seven days we will offer you the option of either a refund by the method the payment was made or a credit to be used against another purchase. In the later case you will be either charged or refunded the difference in price between your new purchase and the amount due in refund as appropriate.
Please note that items must be returned within 28 days of receipt in order for them to qualify for a refund.
How to make a return
Contact our Customer Service Department via e-mail. Please include the order number and details of the product(s) to be returned and the reason for return. If you are returning a defective product please indicate the nature of the defect and, if appropriate, the elapsed time during play at which the defect becomes apparent.
